Return policy

🔁 Return Policy – ALIPAWS

Effective Date: [Insert Date]

At ALIPAWS, your satisfaction is our priority. If you're not completely happy with your purchase, you have the right to return it in accordance with EU consumer law.

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1. Your Right to Withdraw (14 Days)

As an EU customer, you have the legal right to return any product within 14 calendar days of receiving it — no reason required.

To initiate a return, please email us at care.alipaws.store@gmail.com before the 14-day period expires.

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2. Conditions for Return Eligibility

To qualify for a return:

• Item must be unused, undamaged, and in original packaging

• A valid order number or proof of purchase is required

Returns not meeting these conditions may be rejected.

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3. How to Initiate a Return

Please email us with the following details:

• Your full name

• Order number

• Reason for return

• Photos (if defective or damaged)

We will provide step-by-step return instructions, including the correct return address.
Note: As we operate via suppliers (e.g., DSers/AliExpress), returns are typically directed to our fulfillment partners.

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4. Return Shipping

• If the item is defective or incorrect, we will cover the return shipping cost.

• If returning for personal reasons (e.g., changed mind), the customer is responsible for return shipping costs.

Shipping fees are non-refundable unless the item is faulty or wrongly delivered.

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5. Non-Returnable Items

The following items cannot be returned:

• Customized or personalized products

• Gift cards

• Products that show signs of use or damage not caused during shipping

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6. Need Help?

For all return-related questions, please contact:

📧 care.alipaws.store@gmail.com
We’re here to help!